Release Notes

Release v1.7 - 10-03-2020

New + Improved

  • Flash SMS 📲⚡️

    • Flash SMS support is here! Flash SMS is a type of SMS that appears directly on the main screen without user interaction and is not automatically stored in the inbox. We have integrated with Airtel SMPP to deliver Flash SMS to your customers for an elevated experience. This opens up many use-cases like sending an intimation to the customer before calling.

    • You can try out Flash SMS using the SMS Widget. Click on the new SMS Type as 'Flash SMS' to send the SMS as Flash SMS. Learn more about it here.

Flash SMS Received on Left | SMS Widget on Right

  • Webhook Widget: XML Support 🔧

    • Webhook Widget now supports the XML content type along with JSON to make it even more universal.

    • You can use XML in both Request Body as well as in Response mapping.

    • To do XML Response Mapping, read our XML Response Mapping guide here.

  • Something is cooking! 👩‍🍳

    • We are working on a new feature in Central's CCS (Call Centre Suite) to aid the Supervisors with greater visibility over their Call Centre! Stay tuned for the next update!

Bug Fixes + Technical Improvements

  • Enhanced: Agent Interface optimised, loading time reduced

  • Enhanced: Agent Dialling optimised, dialling delay reduced

Release v1.6 - 03-12-2019

New + Improved

  • Use Amazon S3 service without credentials

    • Now you

Release v1.5 - 03-12-2019

New + Improved

  • Use Amazon S3 service without credentials

    • Now you

Release v1.4 - 03-12-2019

New + Improved

  • Use Amazon S3 service without credentials

    • Now you

Release v1.3 - 03-12-2019

New + Improved

  • Outbound Dialler - Foundation, Phase 1

    • We are adding a new product to our product line - Outbound Diallers.

    • We have laid the foundations of Outbound Diallers. Using the Outbound Diallers, you can do high volume of calls from your agents to your customers, automated by the system that ensures a high agent productivity and saves time.

    • You can find more information here.

  • Outbound Diallers - Make Call Widget

    • Todo

  • Outbound Diallers - Agent Connect Widget

    • Todo

  • Outbound Diallers - Manual Diallers

    • Todo

  • Role Access Restriction

    • We have added access restrictions on user roles! No longer can a user with only agent role will be able to use trickery to get in to Central UI. You can find more information here.

  • Disposition Validations

    • Todo

Bug Fixes + Technical Improvements

  • Enhanced: All data transferring to and fro from Central UI is not completely encrypted

  • Enhanced: Upgraded SockJS version

  • Enhanced: Added loading indicators in Agent UI while data is being loaded

  • Fixed: Agent call action buttons are now better synchronised with each other solving bugs related to them

  • Fixed: Adding or re-adding agents to account bug

  • Fixed: Date and Time disposition not showing up in Agent UI

Release v1.2 - 18-11-2019

New + Improved

  • Agent Authentication Method: Username & Password

    • Agents can now use Username and Password to Sign In to their accounts. This method eliminates the need of an agent email to create an account and verify the agent.

    • Instead, the admin can add an agent using a unique username. An authentication code is generated for that agent. The Admin will verify the agent and share the username and authentication code. Agent must input the username and authentication code on the Sign Up page and input his desired password. From now on, agent can use the username and password to sign in to the account.

    • Password can only be reseted by Admin, who will verify the agent before doing so.

    • You can find more information here.

  • Bulk Add Agents

    • Now you can bulk add agents to the account in one go!

    • On the Agent Page, Use the Add Bulk Agent and follow the steps

    • Use the template and add your agent details in a spreadsheet and simply upload the CSV to add all the agents in one go.

    • A report will be available with the status of your uploaded agents

  • Agent Groups - Phase 1

    • You can now create a group of agents and directly apply a set of configurations on the added agents

    • Configurations include:

      • Agent Device Options - Choose one or multiple devices that the agent can login from - Mobile, Landline, Softphone or Deskphone

      • Allow Manual Dialling - Choose to enable manual dialling for the agent

      • Breaks - Select the breaks to apply on the agents

      • Agents - Add or remove agents from this group

    • In the Queue, you will now only see agents which are part of an Agent Group

  • Configurable Agent Device Options

    • You can now configure the device options that an agent can use to login. You can choose one or multiple devices to an agent

    • To configure, create an Agent Group and use the Agent Device Options from options of Mobile, Landline, Softphone and Deskphone

    • Agents would only be able to login from the selected options

  • Softphone Allocation Strategy

    • You can now configure a custom allocation strategy from the Agent Group, if one is configured in your account.

    • You can find more information in Support UI Documentation

Release v1.1

New + Improved

  • ToDo

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