SIP Based Calling on Mobile

This is a very short recipe to use SIP based calling along with Mobile Agent Interface.

How it looks?

Location of Video: Phonon Docs > Product > Central > Media

Configuration Recipe:

1. 1 Central Account, garnished with right configuration

2. 100 - 120 tbsp kbps speed of Internet

3. 1 freshly picked Android or iOS Smart Phone

4. Pinch of OpenVPN Configured on your phone

5. 1 SIP Client, according to your liking

Step 1: Account Configurations:

1. Request the Support Team to enable Softphone in your account.

2. Support Team:

   1. Go to User Accounts Configuration

   2. Select the Account

   3. Set account.login.allowSoftphone to true

   4. Go to Softphone Allocation Strategy

   5. Set the Allocation Strategy for the account (You can select LINEAR by default)

3. Once Softphone is activated in your account, head to your desired Agent Group and activate 'Softphone' as login method.

Step 2: Configure VPN on your Smart Phone:

1. Download OpenVPN for Android or iOS
2. Download Phonon's VPN files from here and upload the asked files in OpenVPN client
3. Use your VPN Credentials to connect with the VPN (Don't have one? Request for one using Infrastructure form)
4. Once you see Connected in your OpenVPN Client, share the shown IP with Rajesh to be whitelisted once.

5. Once whitelisted, you're set.

#Agent Steps# Step 3: Login to Central Agent Interface and Configure SIP Client

1. Login to Central Agent Interface
2. Click on 'Softphone' from login options

3. You'll get details like Host, Username and Password

4. Download Zoiper from Play Store or App Store and open it
5. In the 'Username @PBX/VoIP Provider' field, enter your host and username in the format of HOST@USERNAME. Example, if your host is 192.168.50.15 and your username is 121163, you'll enter: 121163@192.168.50.15 in Zoiper. Enter the password in Password field. View full-size Download
6. Click on 'Create an Account' View full-size Download
7. Your hostname will be pre-populated. Click on Next. View full-size Download
8. Skip the Authentication screen by clicking on Skip: View full-size Download
9. In the next screen, the app will attempt to make a connection across many protocols. It should automatically detect SIP UDP option so click on Finish. If not, follow the above steps again carefully. View full-size Download View full-size Download
10. Once you click Finish, head back over to the Central Agent Login and click on 'Login as Agent'

11. You're now ready to take calls over the Internet. View full-size Download

Notes:

1. Please ensure to have a stable internet connection with at-least 100kbps to 120kbps of internet speed.

2. If you lose internet connection, your call may get dropped.