Phonon Central Documentation
  • What is Phonon Central?
  • Getting Started
    • Signing Up And Getting Started
      • Create a New Account
      • Account Details
    • KYC Process
    • Billing Details
  • CONFIGURATIONS/SETUP
    • DIDs
    • Email
    • SMS
    • Agent Group
    • Agents
      • SIP Based Calling on Mobile
      • Dynamic Agents
      • Direct Dial Agents
  • ESSENTIAL COMPONENTS
    • Flows
    • Queues
    • Whitelist
    • Reports
    • Transactional Messaging
    • Prompts
    • Disposition
  • How to design a campaign
    • Outbound Dialer
      • All About Attempts
      • 1:1 Calling
    • Inbound IVR and Call Distributor
      • How to initiate an Inbound Campaign
    • Outbound Multicast
      • Manual Outbound Calling
  • Flow Designer Widgets
    • Play
      • Using Text-to-Speech
    • Record
    • Multi Play
    • Decision
    • Operations
      • General Operation
      • String Manipulation
      • Number Manipulation
      • Date And Time Manipulation
      • Supported Formats
    • Webhook
      • Custom Webhooks
    • Make Call
      • Make Call for Dialers
    • Store Variable
    • Time Condition
    • SMS
    • Emails
    • Counter
    • Hangup
    • Transfer Call
    • Agent Connect
    • On Remote Hangup
    • On Flow Complete
  • Advanced Configurations
    • Short Links
    • Grammar
    • Cloud
    • NLP Engine
    • Webhook
      • Custom Webhooks
    • Flow Variables
    • Post Call Webhook
  • How to start a campaign
    • Outbound Multicast
      • How to trigger an Outbound flow
        • Trigger using API
        • SFTP File Upload
  • INTEGRATIONS
    • Amazon AWS - TTS/Poly
    • Google - STT & DialogFlow
    • IBM Watson
  • RELEASE NOTES
    • Release Notes
    • To Do
  • TROUBLESHOOTING/FAQs
    • FAQs
    • Trouble Shooting
      • Widget Error Key Codes
  • Support Interface
    • User Accounts
    • Accessing Client Accounts
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  1. Flow Designer Widgets

SMS

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Last updated 4 years ago

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Text messages can be sent using this widget. The Sender IDs are first added under set-up and then selected from the drop-down. Messages only through validated sender ID are sent. The messages can be sent to a static phone number, a variable phone number from the flow variables or to the callee.

There are two types of SMS that you can send. They are-

  1. Normal : It is normal SMS and the SMSs will not contain any additional features.

  2. Flash SMS : Flash SMS is a type of SMS that appears directly on the main screen without user interaction and is not automatically stored in the inbox. We have integrated with Airtel SMPP to deliver Flash SMS to your customers for an elevated experience. This opens up many use-cases like sending an intimation to the customer before calling.

Note: Airtel SMPP Flash SMS is down at the moment. We're working on it ðŸ›