Phonon Central Documentation
  • What is Phonon Central?
  • Getting Started
    • Signing Up And Getting Started
      • Create a New Account
      • Account Details
    • KYC Process
    • Billing Details
  • CONFIGURATIONS/SETUP
    • DIDs
    • Email
    • SMS
    • Agent Group
    • Agents
      • SIP Based Calling on Mobile
      • Dynamic Agents
      • Direct Dial Agents
  • ESSENTIAL COMPONENTS
    • Flows
    • Queues
    • Whitelist
    • Reports
    • Transactional Messaging
    • Prompts
    • Disposition
  • How to design a campaign
    • Outbound Dialer
      • All About Attempts
      • 1:1 Calling
    • Inbound IVR and Call Distributor
      • How to initiate an Inbound Campaign
    • Outbound Multicast
      • Manual Outbound Calling
  • Flow Designer Widgets
    • Play
      • Using Text-to-Speech
    • Record
    • Multi Play
    • Decision
    • Operations
      • General Operation
      • String Manipulation
      • Number Manipulation
      • Date And Time Manipulation
      • Supported Formats
    • Webhook
      • Custom Webhooks
    • Make Call
      • Make Call for Dialers
    • Store Variable
    • Time Condition
    • SMS
    • Emails
    • Counter
    • Hangup
    • Transfer Call
    • Agent Connect
    • On Remote Hangup
    • On Flow Complete
  • Advanced Configurations
    • Short Links
    • Grammar
    • Cloud
    • NLP Engine
    • Webhook
      • Custom Webhooks
    • Flow Variables
    • Post Call Webhook
  • How to start a campaign
    • Outbound Multicast
      • How to trigger an Outbound flow
        • Trigger using API
        • SFTP File Upload
  • INTEGRATIONS
    • Amazon AWS - TTS/Poly
    • Google - STT & DialogFlow
    • IBM Watson
  • RELEASE NOTES
    • Release Notes
    • To Do
  • TROUBLESHOOTING/FAQs
    • FAQs
    • Trouble Shooting
      • Widget Error Key Codes
  • Support Interface
    • User Accounts
    • Accessing Client Accounts
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  1. Getting Started

KYC Process

Once you have become a registered user of Phonon Central, you will have to duly complete your Know-Your-Customer (KYC) process for the account. For completing the KYC formalities, basis your Entity Type, you will need to provide documentation as mentioned in the below table:

Sr No

Entity Type

KYC Type

Document Type

Is Mandatory?

1

Company

Proof of Identity

Certificate of Incorporation, GST Registration Certificate, TAN Allotment Certificate. DIN number in case of individual Directors

Any one

Proof of Address

Certificate of Incorporation, GST Registration Certificate, TAN Allotment Certificate. DIN Number in case of individual Directors

Any one

Proof of Signatory

Board Resolution or PoA for Authorised Signatory

Any one

Proof of Signatory Identity

Aadhaar Card, Passport, Driving License

Any one

Contract Document

For Pre-paid Account:

1. PO or Duly executed Order form

For Post-Paid Account

1. Soft Copy of MSA

2. Soft Copy of SOW

3. Soft Copy of Addendum"

Any one

2

Individual

Proof of Identity

Aadhaar Card, Passport, Driving License

Any one

Proof of Address

Latest Electricity Bill, Passport, Aadhar Card, Bank Statement Passbook, Driving License

Any one

3

HUF

Proof of Identity

PAN card of HUF

Yes

Proof of Karta Identity

Aadhar Card, Passport, Driving License of Karta (any one)

Any one

Proof of Karta Address

Latest Electricity Bill, Passport, Aadhar Card, Bank Statement Passbook, Driving License

Any one

4

LLP/Partnrship Firm

Proof of Identity

Certificate of Partnership/Partnership Registration Certificate, PAN Card of the LLP/Firm, Certificate of Incorporation (for LLP), GST Registration Certificate

Any one

Individual Director/Passport: Aadhaar Card, Passport, DIN Number, Driving License, Individual Bank Account Passbook

Any one

Proof of Address

Latest Electriricty Bill, Lease Deed/Rent Agreement, TAN Number, Bank Account Statement Passbook. GST Registration documents, Registration documents with a Professional Body

Any one

5

Sole Propreitorship

Proof of Identity

We can ask for the personal identity proof of the Sole Propreitor. Driving License, Aadhar, Bank Passbook of Individual, Passport

Any one

Proof of Address

TAN Number, Latest Electricity BIll, Bank Account Statement Passbook. GST Registration documents

Any one

6

PSU

Prood of Identity

Same as a Company as given above

Proof of Address

Same as a Company as given above

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Last updated 5 years ago

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