Phonon Central Documentation
  • What is Phonon Central?
  • Getting Started
    • Signing Up And Getting Started
      • Create a New Account
      • Account Details
    • KYC Process
    • Billing Details
  • CONFIGURATIONS/SETUP
    • DIDs
    • Email
    • SMS
    • Agent Group
    • Agents
      • SIP Based Calling on Mobile
      • Dynamic Agents
      • Direct Dial Agents
  • ESSENTIAL COMPONENTS
    • Flows
    • Queues
    • Whitelist
    • Reports
    • Transactional Messaging
    • Prompts
    • Disposition
  • How to design a campaign
    • Outbound Dialer
      • All About Attempts
      • 1:1 Calling
    • Inbound IVR and Call Distributor
      • How to initiate an Inbound Campaign
    • Outbound Multicast
      • Manual Outbound Calling
  • Flow Designer Widgets
    • Play
      • Using Text-to-Speech
    • Record
    • Multi Play
    • Decision
    • Operations
      • General Operation
      • String Manipulation
      • Number Manipulation
      • Date And Time Manipulation
      • Supported Formats
    • Webhook
      • Custom Webhooks
    • Make Call
      • Make Call for Dialers
    • Store Variable
    • Time Condition
    • SMS
    • Emails
    • Counter
    • Hangup
    • Transfer Call
    • Agent Connect
    • On Remote Hangup
    • On Flow Complete
  • Advanced Configurations
    • Short Links
    • Grammar
    • Cloud
    • NLP Engine
    • Webhook
      • Custom Webhooks
    • Flow Variables
    • Post Call Webhook
  • How to start a campaign
    • Outbound Multicast
      • How to trigger an Outbound flow
        • Trigger using API
        • SFTP File Upload
  • INTEGRATIONS
    • Amazon AWS - TTS/Poly
    • Google - STT & DialogFlow
    • IBM Watson
  • RELEASE NOTES
    • Release Notes
    • To Do
  • TROUBLESHOOTING/FAQs
    • FAQs
    • Trouble Shooting
      • Widget Error Key Codes
  • Support Interface
    • User Accounts
    • Accessing Client Accounts
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  1. Advanced Configurations

Webhook

PreviousNLP EngineNextCustom Webhooks

Last updated 6 years ago

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Webhook is used for exchange of data between systems. This data can be as an input to Phonon Central or Output from Phone Central. Input can be the customer data via a Webhook and Output can be recordings at the end of the flow. Your web service will receive a POST request in the form of the response to an action matched by intents with webhook enabled. Be sure that your web service meets all the webhook requirements. Only HTTPS URL format supported. Sites need valid SSL certificate. No self-signed SSL support. Delivery reports will also be sent to this end point. Every Webhook API call will follow the format provided at.

  1. Enable Webhook: On enabling Webhook URL and Auth details have to enter. When user wants to revoke access he can turn off Webhook

  2. Web Service URL: Webhook URL to be entered in the field

  3. Basic Auth: Username & Password will be required for accessing the Webhook.

  4. Custom Headers: HTTP headers which are to be passed with every Webhook

Webhook API structure