Phonon Central Documentation
  • What is Phonon Central?
  • Getting Started
    • Signing Up And Getting Started
      • Create a New Account
      • Account Details
    • KYC Process
    • Billing Details
  • CONFIGURATIONS/SETUP
    • DIDs
    • Email
    • SMS
    • Agent Group
    • Agents
      • SIP Based Calling on Mobile
      • Dynamic Agents
      • Direct Dial Agents
  • ESSENTIAL COMPONENTS
    • Flows
    • Queues
    • Whitelist
    • Reports
    • Transactional Messaging
    • Prompts
    • Disposition
  • How to design a campaign
    • Outbound Dialer
      • All About Attempts
      • 1:1 Calling
    • Inbound IVR and Call Distributor
      • How to initiate an Inbound Campaign
    • Outbound Multicast
      • Manual Outbound Calling
  • Flow Designer Widgets
    • Play
      • Using Text-to-Speech
    • Record
    • Multi Play
    • Decision
    • Operations
      • General Operation
      • String Manipulation
      • Number Manipulation
      • Date And Time Manipulation
      • Supported Formats
    • Webhook
      • Custom Webhooks
    • Make Call
      • Make Call for Dialers
    • Store Variable
    • Time Condition
    • SMS
    • Emails
    • Counter
    • Hangup
    • Transfer Call
    • Agent Connect
    • On Remote Hangup
    • On Flow Complete
  • Advanced Configurations
    • Short Links
    • Grammar
    • Cloud
    • NLP Engine
    • Webhook
      • Custom Webhooks
    • Flow Variables
    • Post Call Webhook
  • How to start a campaign
    • Outbound Multicast
      • How to trigger an Outbound flow
        • Trigger using API
        • SFTP File Upload
  • INTEGRATIONS
    • Amazon AWS - TTS/Poly
    • Google - STT & DialogFlow
    • IBM Watson
  • RELEASE NOTES
    • Release Notes
    • To Do
  • TROUBLESHOOTING/FAQs
    • FAQs
    • Trouble Shooting
      • Widget Error Key Codes
  • Support Interface
    • User Accounts
    • Accessing Client Accounts
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  1. Advanced Configurations

Cloud

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Last updated 4 years ago

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Phonon supports cloud based services for the following services for processes such as Text to Speech, Speech Recognition and Email Sending. Your access keys for cloud accounts can be added here. For adding a new account click on Add Cloud Account and fill in the details for configuration.

  1. Alias: Name of the service provider

  2. Access Key ID: Access key of amazon account will be entered here

  3. Security Access Key: Security key of amazon account will be entered here

  4. Region: Region of the hosted amazon account

  5. Services Activated on Amazon Cloud: Selection of service for which user wants to provide access for configuration with Phonon Central.

Amazon S3 without credentials

Set up a cloud account without revealing your access key and security key of either your Google cloud services or amazon web services.

As for Amazon S3 you can use the Amazon CLI and directly put the files at S3 considering the IP is whitelisted at S3.

You will also get easy access to Amazon S3 without an access key and security key.

For cloud account:

  1. Go to to configure a new Cloud account.

  2. Cloud accounts can be either Google cloud services or Amazon Web services.

Figure 1 Cloud Account configuration -without credentials

Figure 2 Cloud Account configuration -with credentials
Add Cloud account