Disposition

Dispositions are the fields that will trigger after the calls get completed. Disposition can be customer details, rescheduling of call or any other detail that the agent wants to save after call. You can configure dispositions of any type here and can add in the queues.

To configure disposition, go to Main > Call Center Setup > Disposition.

1. Click on 'add disposition' to add new disposition.

2. Enter the name of disposition, type of disposition, validation (if any) and enable 'assign flow' if you want to assign any flow to it.

3. Select the triggering option, and further enter the label name and flow variable in which you want to save the value entered by agent.

Note : Validations will be performed on disposition.