Phonon Central Documentation
  • What is Phonon Central?
  • Getting Started
    • Signing Up And Getting Started
      • Create a New Account
      • Account Details
    • KYC Process
    • Billing Details
  • CONFIGURATIONS/SETUP
    • DIDs
    • Email
    • SMS
    • Agent Group
    • Agents
      • SIP Based Calling on Mobile
      • Dynamic Agents
      • Direct Dial Agents
  • ESSENTIAL COMPONENTS
    • Flows
    • Queues
    • Whitelist
    • Reports
    • Transactional Messaging
    • Prompts
    • Disposition
  • How to design a campaign
    • Outbound Dialer
      • All About Attempts
      • 1:1 Calling
    • Inbound IVR and Call Distributor
      • How to initiate an Inbound Campaign
    • Outbound Multicast
      • Manual Outbound Calling
  • Flow Designer Widgets
    • Play
      • Using Text-to-Speech
    • Record
    • Multi Play
    • Decision
    • Operations
      • General Operation
      • String Manipulation
      • Number Manipulation
      • Date And Time Manipulation
      • Supported Formats
    • Webhook
      • Custom Webhooks
    • Make Call
      • Make Call for Dialers
    • Store Variable
    • Time Condition
    • SMS
    • Emails
    • Counter
    • Hangup
    • Transfer Call
    • Agent Connect
    • On Remote Hangup
    • On Flow Complete
  • Advanced Configurations
    • Short Links
    • Grammar
    • Cloud
    • NLP Engine
    • Webhook
      • Custom Webhooks
    • Flow Variables
    • Post Call Webhook
  • How to start a campaign
    • Outbound Multicast
      • How to trigger an Outbound flow
        • Trigger using API
        • SFTP File Upload
  • INTEGRATIONS
    • Amazon AWS - TTS/Poly
    • Google - STT & DialogFlow
    • IBM Watson
  • RELEASE NOTES
    • Release Notes
    • To Do
  • TROUBLESHOOTING/FAQs
    • FAQs
    • Trouble Shooting
      • Widget Error Key Codes
  • Support Interface
    • User Accounts
    • Accessing Client Accounts
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  1. Support Interface

User Accounts

If you're managing multiple Central accounts, you can map those Central accounts with your own Central account to manage them seamlessly.

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Last updated 4 years ago

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Getting Started

To get started, you would need to have your client accounts mapped in your Central account. Reach out to your Support Rep or to request for mapping your clients accounts' with your own.

Once client accounts are mapped, log-out and re-login in your Central account using the Central Sign In portal. Once sign in successfully, you'll be asked to choose the application you want to continue with in the Application Selector Page. Depending on your access level, the Application Selector page will include one or more of the following options, including the 'SUPPORT' application:

Here, you'll have an option to login to the Support Interface Application.

If you're getting redirected to any one application directly, ensure you're signing in with the link and not using direct application link (//, //, ). If you sign in using direct application link, after you're signed in, you'll be directly redirected to the particular application

To Access the Support Interface app directly, you can use link.

Sign In
web-ui
agent-ui
/support-ui/
/support-ui/
help@phonon.io
Application Selector Page