User Accounts

If you're managing multiple Central accounts, you can map those Central accounts with your own Central account to manage them seamlessly.

Getting Started

To get started, you would need to have your client accounts mapped in your Central account. Reach out to your Support Rep or [e-mail] to request for mapping your clients accounts' with your own.

Once client accounts are mapped, log-out and re-login in your Central account using the Central Sign In portal. Once sign in successfully, you'll be asked to choose the application you want to continue with in the Application Selector Page. Depending on your access level, the Application Selector page will include one or more of the following options, including the 'SUPPORT' application:

Application Selector Page

If you're getting redirected to any one application directly, ensure you're signing in with the Sign In link and not using direct application link (/web-ui/, /agent-ui/, /support-ui/). If you sign in using direct application link, after you're signed in, you'll be directly redirected to the particular application

Here, you'll have an option to login to the Support Interface Application.

To Access the Support Interface app directly, you can use /support-ui/ link.