Inbound IVR and Call Distributor

Greet your customers with a personalized IVR that has Text to speech capability.

Flow Details

1. Flow ID is assigned by default while creating any campaign

2. Flow name is pre defined which can be edited as required.

3. “Assign DID” is of DID will be available in the drop down from which selection can be done. This will be a unique DID assigned for each flow.

4. Webhook for Account: The webhook needs to be enabled, if flow variables are to be used, through another system via a webhook URL in the campaign. These flow variables can be used to broadcast information or make decisions. The webhook can be configured from the webhook section on the side panel.

5. Enable Webhook for Flow: To be enabled if flow variables are to be used which are to be fetched from any system via a webhook URL.

6. Enable call recording for recording all the calls which will be stored on Phonon Servers and can be accessed via FTP access.

7. Time zone selection can be done based on callee timezone or custom zone can be configured by drop down selection.

Flow Designer

Answer call is the additional functionality which is available in Inbound call campaign creation designer. All other configurations are the same as Outbound Calling configuration. Answer call is used for inbound calls only. It indicates the start of the call.

Other widgets and their functionality can be viewed at widgets section.