Transfer Call

Any call can be transferred to another agent via a queue or a phone number. For transfer to a queue, a queue needs to be selected from the drop down menu. If not allocated before, the queue has not been configured and this can be done from the main menu. For transfer to a phone number, the number can be static or variable. Static phone numbers valid to the respective country need to be entered. For variable phone numbers, the number is picked up from the value stored in the selected flow variable.